Customer service is key to building a successful ecommerce business. As an online retailer, you need to be able to quickly and efficiently respond to customer inquiries, provide support, and resolve issues. But managing customer support can be a challenge, especially as your business grows. That's where Shopify apps for customer support come in. In this blog, we'll explore the best customer support apps for Shopify in 2023, and how they can help you provide exceptional service to your customers.
Dibble Development
4.8
Aler Me has has all the features you need to automate the process of bringing customers back to your shop as soon as you restock their favorite products. Once you’ve got the app installed, you don’t have to worry about anything! When you restock a product, Alert Me will automatically email all customers who have signed up for restock notifications for that product.
Tidio LLC
4.7
Tidio is a top-rated platform for small and medium businesses to grow sales through outstanding customer service. Tido makes customer experience your competitive advantage by managing all your customer messages in one place and supporting chatbots that increase revenue, and immediately answering the most common questions of your customers.
tawk.to
4.3
Tawk.to monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves. The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site.
ShopMessage
4.2
ShopMessage’s marketing platform for Facebook Messenger gets direct access to the 1 billion people and lets you start conversations that drive millions in extra revenue. ShopMessage, which is trusted by 12,000 brands and counting, enables interactive conversations with campaigns sent to specific audience segments and allows you to earn up to 10x more revenue per subscriber than email.
JivoChat
4.5
Jivochat connects businesses with customers by building an excellent support service through messengers. Trusted by 200 k+ businesses, Jivo brings all the contact channels to one location: live chat, social media, messengers, and phone calls and engage with clients using their preferred channel.
NexusMedia OÜ
4.7
Messenger: Pro offers automated cart recovery and marketing campaigns to reduce cart abandonment and increase sales by reaching out to customers who have left your store. Messenger: Pro also sends order confirmation and order fulfillment messages to increase customer loyalty, expand your audience, and generate more sales through Messenger Coupon Marketing.
Formilla.com
5.0
Formilla is a user experience platform for sales, marketing, and support teams that offers real-time chat and chatbots to increase sales and improve support. Formilla generates sales leads and increases customer engagement via automated chatbots, emails, and live chat. Formilla is trusted by 12,000 businesses to assist their customers and is rated 5 stars for live chat software with unparalleled customer service.
Roger Wilco LLC
4.8
Chatra provides live chat, chatbots, email & social messaging for businesses to answer questions, solve problems, and increase conversions. Add live chat to your website and talk with your website visitors in real-time, manage messages from one multichannel dashboard or use messenger mode and reply to messages at your own pace.
Gorgias
4.4
Gorgias convert more shoppers, and retains them longer with exceptional customer service. Gorgias is the eCommerce helpdesk that turns your customer service into a profit center and accelerates growth through happier customers. Gorgias centralizes all your support tickets in one place and automates repetitive tasks to spend more time where it counts for fast-growing e-commerce merchants
Richpanel Inc
5.0
Richplane resolves 50% of your support tickets without involving agents gains customer loyalty with a hassle-free customer experience and turns customer service into a revenue channel. Richplane works with your entire e-commerce stack by connecting it with leading DTC apps ranging from email automation to returns management.
xSellco Ltd
4.8
eDesk is the customer service help desk software that unifies all your queries, orders, and customer info into one single view. Deliver stunningly fast support across all channels and leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk.
Shark Byte, Inc
4.5
HelpCenter is an intuitive, easy-to-set-up and use customer service software for e-commerce to make your interactions with customers more effective. Helpcenter enables FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience. Helpdesk also manages inquiries from multiple channels: email, chat, or FB Messenger - all in a single place.
ProProfs
0.0
ProProfs is a Live Chat Software that will delight your customers by providing them with instant chatbot assistance for 24x7 support automation. With live chat, operators can view what visitor is typing to respond faster and even transfer the chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.
Reamaze
4.7
Reamaze is the best customer service helpdesk that provides a shared inbox for your entire team to manage customer conversations, help customers and boost sales using live chat support, and chatbot platform for eCommerce businesses on Shopify & Shopify +. Reamaze is trusted by thousands of merchants in over 100+ countries.
In the highly competitive world of ecommerce, providing exceptional customer service is more important than ever. By using a Shopify app for customer support, you can streamline your support processes, automate tasks, and provide faster, more effective support to your customers. This can help you improve customer satisfaction, reduce churn, and ultimately drive more sales and revenue. Whether you're a small business just starting out or a larger retailer with a growing customer base, investing in a customer support app is a smart move for 2023 and beyond.
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